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REPUBLIC OF KENYA9 CHANNELS DESCRIPTIONHuduma Centres Physical One stop shop citizen service centers that provide National and CountyGovernment Services from one single location e.g. IDs, Passports, NHIF, NSSF, Birth/deaths, Co. ltd.)Huduma Web Portal Online portal to provide integrated services offered by various national Government ministries, Departments and Agencies and Counties.Huduma Mobile Platforms Mobile phone platform to offer m-governme services to citizens from theconvenience of their mobile phones.Huduma Call Center Contact Center to provide customer service using a single dialing prefix that citizens can use to enquire about services offered by different government agencies. The call centre handles all queries either through phone calls, emails and social media.Huduma Payment Gateway Unified and integrated multi-channel payment gateway to facilitate payment for government services through debit cards, m-pesa, paypal etc.THE HUDUMA KENYA PROGRAMMEHuduma Kenya is a Programme by the Government of Kenya that is transforming Public Service Delivery by providing Efficient Government Services at the Convenience of the citizens.MANDATEThe Huduma Kenya Programme is a Government of Kenya, Vision 2030 Flagship Project. The initiative was launched by H.E the President Uhuru Kenyatta, on 7th November, 2013 and this coincided with the launch of the first Huduma Centre in Kenya at GPO Nairobi In the roll out of the Programme the Government aimed at transforming the Public Service towards a People centered, Professional, Efficient, Transparent and Accountable service that meets Global Standards and Best PracticesThe Ministry of Public Service, Youth and Gender Affairs is swiftly coordinating the implementation of the Progrmmewith all other ministries. Previously the programme was under the Ministry of Devolution and Planning.CHANNELSHuduma Kenya uses various one stop shop channels to allow citizens to access Government services conveniently, these are: